30 Day Return Policy

30-Day Return Policy

At ElleGem, your satisfaction is our top priority. If you're not completely happy with your purchase, you can return it within 30 days of the delivery date for a full refund or exchange.

Return Conditions:

  1. Items must be returned in their original condition, unused, and with all original packaging and tags intact.
  2. Proof of purchase is required for all returns.

Return Process:

  1. Contact our Customer Service team at [customer service email/phone number] to initiate a return.
  2. Once your return is authorized, we will provide you with a return shipping label.
  3. Pack the item securely and attach the provided shipping label.
  4. Drop off the package at the designated shipping carrier location.

Refunds:

  • Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
  • The refund will be issued to the original payment method.

Exchanges:

  • To exchange an item, please contact our Customer Service team to ensure the desired item is in stock.
  • Follow the return process outlined above and specify the item you wish to receive in exchange.

Non-Returnable Items:

  • Gift cards
  • Final sale items

If you have any questions or need assistance, please don't hesitate to reach out to our Customer Service team. We’re here to help!

Thank you for shopping with ElleGems.